Who We Are

The Med-ERRS staff consists of accomplished professionals with extensive experience in the healthcare setting and medication error prevention field. We are led by a dynamic team of individuals who are committed to maintaining a company culture that both challenges and motivates our people.
Susan M. Proulx, PharmD

Susan M. Proulx, PharmD


Susan M. Proulx, PharmD has held the position of President of Med-ERRS since 2000, after working as Vice President of Operations for ISMP, the parent company of Med-ERRS for 5 years. She earned both a BS in Pharmacy and PharmD degrees from Northeastern University in Boston, MA and completed an ASHP Residency at the Veterans Administration Medical Center in Philadelphia, PA. Her previous professional experience includes both community and hospital pharmacy practice with eight years affiliation with the Medical College of Pennsylvania and its hospital in clinical and program director positions. Prior to joining ISMP in 1995, Dr. Proulx was a Pharmaceutical Consultant, as well as Director of Business Development for ADIS International. She is frequently invited as a lecturer for state, national, and international healthcare organizations on medication safety issues. She has also facilitated many advisory groups related to medication safety during her tenure as Med-ERRS President.

Over the course of her career in Medication Safety, Susan has become an expert in all aspects of product-related safety issues. In addition to being a leader in the industry in preventing medication errors due to trademark confusion, Susan also has overseen numerous projects related to the improvement of packaging and labels to increase clarity and ease of reading. In recent years, Susan has lent her medication safety expertise to the field of Human Factors Engineering, collaborating on label safety and drug-device usability issues. Some of these projects have led to patents and publications.

While not reading regulatory guidances, Susan enjoys traveling, gardening and her 4 adorable cats.

Nancy J. Globus, PharmD

Nancy J. Globus, PharmD

Director of Operations

Nancy is currently serving as Director of Operations at Med-ERRS where she oversees all facets of Med-ERRS projects. Nancy earned her Bachelors of Science in Pharmacy from Rutgers College of Pharmacy and her PharmD from Philadelphia College of Pharmacy and Science (now University of the Sciences). Nancy has a varied pharmacy background, beginning with “counting pills” in her family’s community pharmacy and spending a unique year of residency in a hospital where most of the drugs were ordered and monitored by pharmacy protocol.

Nancy joined Med-ERRS in 2001, bringing with her a broad range of skills in hospital pharmacy, the pharmaceutical industry and medical communications.  Since then, Nancy has become proficient in all areas of medication error prevention, especially as it applies to assisting the pharmaceutical industry in trademark safety testing, package label assessments and other risk management and regulatory issues. Areas of expertise include navigating the intricacies of Health Canada name submissions, conducting Advisory Board meetings for global pharmaceutical clients, leading multi-faceted risk assessments and attending pre-approval meetings at FDA for her clients.

In her spare time, Nancy can be found working on home improvement projects, translating “medicalese” for family members and friends and obsessing over her nail polish and cosmetics collection.

Marci Lee, PharmD, FISMP

Manager of Risk Assessment Services

Marci Lee is a Medication Safety Analyst for Med-ERRS. Marci received her PharmD from the University of Pittsburgh in April of 1998. Marci came to ISMP from Mercy Suburban Hospital, a community teaching hospital located in Norristown, PA, where she completed an ASHP-Accredited Pharmacy Practice Residency. She first joined ISMP in 1999 as an ISMP Safe Medication Management Fellow. Following the completion of her fellowship in 2000, Marci served as the Project Manager for Med-ERRS. In 2001, Marci became a Commissioned Officer in the United States Public Health Service and continued to work in medication error prevention as a Safety Evaluator in the Division of Medication Errors and Technical Support (DMETS) in the Office of Drug Safety at the United States Food and Drug Administration.

In 2004, Marci returned to work as a Medication Safety Analyst for Med-ERRS. For the past 19 years, Marci has been involved in various projects for medication error prevention for the pharmaceutical industry. Her work typically includes collaborating with other team members and using creative thinking to solve and prevent problems and confusion that can lead to medication errors. She also enjoys working with the human factors team to evaluate and optimize the medication container labels, carton labeling and instructions-for-use labeling to ensure safe use of drug products.

In her free time, Marci enjoys hiking, riding bicycles and kayaking with her family.

Kristine Needleman, BSc Pharm, RPh.

Manager of Package and Label Services

Kristine Hubert Needleman, RPh has been a Medication Safety Analyst for Med-ERRS since 2002. Kristine earned a BA in Chemistry and History from Albion College and a BS in Pharmacy from Ferris State University. Before joining the Med-ERRS team, she worked as a clinical pharmacist at St. Mary Medical Center in Langhorne, PA, and Borgess Medical Center in Kalamazoo, MI. Kristine’s experience spans retail pharmacy, community clinic settings, and operating room pharmacies. Kristine has taken an active role in medication safety since she became a pharmacist in 1994.

Kristine is proficient in all areas of medication error prevention as it applies to assist the pharmaceutical industry in trademark safety testing and other risk management and regulatory issues. She is knowledgeable in Failure Mode and Effects Analysis (FMEA), performing product risk assessments, and has been a team leader on several human factors testing projects.

Kristine has taken a particular interest in the creation of drug product packaging and labels with the focus on a decreased risk of error. During her time at Med-ERRS, she has been involved with both redesign and new design of many drug product labels, including several product lines for pharmaceutical companies. She is well-informed in FDA regulatory guidelines and  USP standards related to medication packaging and labels.

When not working or spending time with her husband and two sons, Kristine advocates for mothers of children that have experienced complex early trauma resulting in attachment and other brain disorders. Kristine is also a parent member of the Pennsylvania Fetal Alcohol Spectrum Disorders (FASD) Task Force.

Rebecca L. Lamis, PharmD, FISMP

Medication Safety Analyst

Becky Lamis is a Medication Safety Analyst at Med-ERRS. She received a BA in Biology and Spanish from Simpson College in Indianola, Iowa, and her PharmD from the University of Iowa in May of 2008. Becky then completed a pharmacy practice residency at Wesley Medical Center, an acute care teaching hospital located in Wichita, Kansas. During her residency she gained valuable clinical experience in optimizing medication therapy and providing care to both adult and pediatric patients. She also conducted research and received training in grantsmanship and medication safety.

Becky joined Med-ERRS in 2010 after completing a Safe Medication Management Fellowship with Med-ERRS’s parent company, the Institute for Safe Medication Practices (ISMP), where she received personal instruction from leading medication safety experts on medication error prevention strategies and safe medication use concepts.

As a Medication Safety Analyst at Med-ERRS for eight years, Becky has gained extensive experience in trademark safety testing through her work in evaluating proposed names for potential look-alike and sound-alike confusion, as well as other safety-related issues. She also has served as the project lead for various packaging and labeling projects in order to identify potential medication safety concerns and provide recommended safety improvements.

In her spare time, Becky enjoys spending time with her French bulldog, Hugo.

Susan O'Donnell

Project Manager

Susan received a BBA in Business Law from Temple University and a certification in Paralegal Studies from Pennsylvania State University.

Susan came to Med-ERRS with many years of experience in mail order pharmacy having worked as a pharmacy technician, specializing in the prior authorization process of prescription medications, and as supervisor of the prescription entry technicians. Susan received Six Sigma Yellow Belt training and certification.

At Med-ERRS, Susan creates project surveys for the proposed trademarks being tested and tabulates the results for analysis by the professional team. She also organizes the FMEA meetings, maintains project files, and ensures the smooth flow of work within Med-ERRS.

Susan is a fan of all Philadelphia sports, and especially enjoys attending Phillies and Sixers games with her husband and son.